Data Protection Declaration / Privacy Notice
Whether you are a customer, prospective customer or visitor to our website: We respect and protect your privacy. What does this mean in plain language when it comes to your personal data?
In the following you can get an overview of which personal data we collect from you and what we do with it.
Who are we?
Petri+Lehr GmbH is a German company with its registered office in 01983 Großräschen and a development/production/installation and sales location in 63128 Dietzenbach.
If we process personal data, this means that we collect, store, use, transmit or delete data, for example.
This data protection declaration concerns personal data of:
- interested parties and customers of Petri+Lehr GmbH, who are natural persons
- all other natural persons who are in contact with our company, e.g. agents, guardians, couriers, representatives or employees of legal persons, but also visitors to our website and persons who register on the website (e.g. for the newsletter)
- legal beneficiaries of our clients
Which kind of personal data do we collect?
We collect your personal data when you contact us, e.g. as an interested party or customer. This means: In particular, if you are interested in our products, request offers, place orders, register for our e-mail newsletter or contact us by e-mail or telephone or if you use our products and services within the scope of existing business relationships.
In addition, we process personal data from publicly accessible sources if these are necessary for the provision of our services. We may obtain this data from telephone book entries and similar personal data, for example. Other third parties (e.g. credit agencies such as SCHUFA or Creditreform) also transmit this data to us.
We process the following personal data:
Personal Identification Information
e.g. First and last name, address, e-mail address, telephone number, vehicle data
Order and sales data
e. g. Order number, delivery note number, invoice number, invoice items (purchased products and services, invoice amounts)
Information about your wishes, which you communicate to us
As well as other data comparable to these categories.
What do we use your data for - and on what legal basis?
We use your data so that you can use our products and services (fulfilment of contractual obligations)
In order to fulfil our contracts, we must process your data. This also applies to pre-contractual information that you give us in the context of an inquiry. The purposes of data processing depend primarily on the respective product and can serve, among other things, to analyse your requirements and to check whether a product is suitable for you.
Implementation of the contractual relationship
For the execution of the contractual relationship we need your address, your telephone number or your e-mail address in order to be able to contact you.
For example, we record orders you have triggered in orders, which then also appear on your invoice and are processed in the partially outsourced accounting department (external service provider).
We fulfil your wishes, improve our services and offer you suitable solutions.
Strengthening the customer relationship
We look forward to receiving invitations to customer surveys (e.g. to measure your satisfaction). The results of such surveys help us to improve our products, offers and services.
Data processing and analysis for marketing purposes
Your individual needs are important to us and we try to give you information about products and services that suit you. To this end, we use findings from our business relationship with you or from market research and opinion polls. The main objective of data processing is the personalization of product proposals. We guarantee that we always process your personal data in accordance with the provisions of the applicable data protection law. You can object to the analysis or use of your personal data for these purposes at any time.
We write you letters or e-mails with a personal touch. You have the right to object to this personalised advertising at any time.
We use your data with your consent
If you have given us your consent to process personal data for specific purposes, the processing of such data is legal. You can revoke your consent at any time. This also applies to the revocation of declarations of consent that you submitted to us before 25.05.2018. The revocation of the consent does not affect the legality of the data processed until the revocation.
Who gets your data (and why)?
Internal use of your personal data by Petri+Lehr GmbH
Within our company, only those departments that need access to your data to safeguard our legitimate interests or to fulfil our contractual and legal obligations are granted access.
Your personal data outside of Petri+Lehr GmbH / service providers who support us
Outside of Petri+Lehr GmbH, so-called third parties also only have access to your data in order to guarantee the protection of our legitimate interests or to fulfil our contractual and legal obligations. For example, your data is used for the accounting department of the responsible company to monitor payment transactions and the punctual receipt of payments.
Within our dunning procedure, personal data is also passed on to our legal representatives or to the competent dunning court in the event of defaulting payment situations.
Our shippers or forwarders (e.g. UPS) also receive your data so that the products you have ordered can be delivered to your home. This also includes your e-mail address or your telephone number for shipment tracking, e.g. with the agreed payment term "cash on delivery".
If an insurance provider (e.g. an insurance company, the German Employment Agency, the German Pension Insurance Fund, etc.) takes over your invoice or a partial amount of your invoice, we must submit your invoice there so that the costs are covered.
For example, we may also need to disclose some of your data to our auditors or public bodies, such as the tax office, for monitoring and auditing purposes.
These can also include companies in the categories of IT services, card service providers (e.g. for in-house EC payments), telecommunications, logistics (see "sender" above), printing services, service provider for vehicle diagnostic equipment (e.g. when reading out the fault memory of your vehicle, data is passed on for evaluation and fault determination) and debt collection.
We look carefully when it comes to your personal data outside of Petri+Lehr GmbH
In all the cases mentioned above, we ensure that third parties only have access to personal data that is necessary for the performance of individual tasks.
Very important: Under no circumstances do we sell personal data to third parties.
Your right for statement, information and revision (Art. 15 DSGVO)
You can request information about your personal data processed by us. If your details are no longer correct, you may request a correction.
If your data is incomplete, you can request a completion. If we have passed on your details to third parties, we will inform these third parties of your correction – if required by law.
Your right to delete, correct or limit your personal data (Art. 16 to 18 DSGVO)
You can request the immediate deletion of your personal data for the following reasons:
- if your personal data is no longer needed for the purposes for which it was collected
- if you revoke your consent and you do not have any other legal basis
- if you object to the processing and there are no overriding reasons worthy of protection for processing
- if your personal data have been processed unlawfully
- if your personal data must be deleted in order to comply with legal requirements
Please note that a claim for deletion depends on whether there is a legitimate reason that requires the processing of the data.
Your right to restrict the processing of your personal data
You have the right to request a restriction on the processing of your personal data for one of the following reasons:
- if you dispute the accuracy of your personal data and we have had the opportunity to verify its accuracy
- if the processing is not lawful and you request a restriction of use instead of deletion
- if we no longer need your data for the purposes of processing, but you do need it to assert, exercise or defend against legal claims
- if you have lodged an appeal until it has been determined whether your interests predominate
Your right to object
We may process your data for legitimate interests or in the public interest. In these cases you have the right to object to the processing of your data.
This also applies if we use your data for our direct advertising.
Your right of appeal (Art. 77 para. 1 DSGVO)
In some cases it can happen that you are not satisfied with our answer to your request. Then you are entitled to file a complaint with Petri+Lehr GmbH and the responsible data protection supervisory authority.
Your right to data transferability
You have the right to receive personal data that you have given us in a transferable format.
Are you obliged to give Petri+Lehr GmbH certain personal data?
In the context of our business relationship, we require the following personal data from you:
- data used for the establishment and implementation of a business relationship
- data necessary for the fulfilment of the associated contractual obligations
- data that we are legally obliged to collect
Without this personal data we are usually not in a position to enter into or execute a contract with you.
How long do we store your data?
We do not store your data longer than we need it for the respective processing purposes.
If the data are no longer required for the fulfilment of contractual or legal obligations, they are regularly deleted, unless their - temporary - storage is still necessary.
Reasons for this could be, for example, the following:
- The fulfilment of commercial and tax storage obligations:
The German Commercial Code, the Tax Code and the Money Laundering Act are particularly worthy of mention.
The periods for storage and documentation specified there are up to ten years.
- Receiving evidence of legal disputes within the framework of the statutory statute of limitations:
The limitation periods under civil law can be up to 30 years, whereby the regular limitation period is three years.
Please direct any questions on the subject of data protection and any objections to the processing of your data as described above to:
Petri+Lehr GmbH | Datenschutz | Postfach 2032 | D-63120 Dietzenbach | E-Mail: firstname.lastname@example.org